Digital Services

Operations

We ensure the stable operation of your IT systems, applications and service processes in accordance with the ITIL standard.

We understand that digital transformation involves more than just technical aspects. Our experts combine technical know-how with management methods to ensure your IT projects run smoothly. Our approach encompasses not only technological solutions but also a holistic business perspective.

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Our Services

DevOps
Site Reliability Engineering
Monitoring
IT Service Management
Rollout Management

Our Services

DevOps

The PEC`S DevOps team consists of specialists in development and operations. They take overall responsibility for collaboration in order to accelerate high-quality application development and ensure delivery to the customer.

Your Added Value

Rapid implementation of development projects
Automation of routine tasks
Automation of tests and implementation of continuous integration/continuous deployment (CI/CD) pipelines
Increasing application security through security and compliance testing
Reduced time-to-market for new releases
Minimizing response time to malfunctions

Site Reliability Engineering

The PEC`s SRE team focuses on the reliability, scalability, and performance of IT systems. They form the bridge between software development and IT operations and ensure that systems are operated reliably, efficiently, and securely, while maximizing automation and scalability.

Your Added Value

Proactive monitoring of systems
Increased efficiency and reduction of manual tasks through automation
Forecasting and ensuring scalability
Emergency response, system recovery, root cause analysis, and follow-up (postmortem)
Introduction and measurement of service level indicators, objectives (and agreements)
Support, secure, and improve releases and deployments

Monitoring

The PEC monitoring concept for applications enables continuous monitoring, analysis, and optimization of application performance to minimize downtime, increase user satisfaction, and ensure rapid troubleshooting. To this end, PEC implements logging, alerting, and monitoring dashboards for cloud and on-premises applications.

Your Added Value

Proactive error detection and identification of problems before they affect users
Reduced downtime and faster troubleshooting through automated alerts and self-healing processes
Cost efficiency through reduced operating costs thanks to optimized resource utilization
Optimized performance through continuous analysis and improvement of application performance and user experience
Higher customer satisfaction through proactive monitoring and prevention of incidents

IT Service Management

IT service management (ITSM) encompasses all measures and methods necessary to efficiently plan, provide, operate, and support IT services. Taking into account internationally recognized standards such as ISO 20000 and ITIL, IT services should meet the needs of both users and also meet the company’s objectives.

Your Added Value

Improved efficiency in provision and operation through standardized processes
Increased service quality and customer satisfaction through fast response times and sustainable problem solutions
Better cost control through end-to-end process control
Risk minimization through regulated change management processes
Continuous improvement through ongoing knowledge management
Compliance and security through fulfillment of legal and regulatory requirements

Rollout Management

PEC specialists prepare the operation of new applications or services and ensure an optimized transition from the development to the operational phase. In close cooperation with the product teams and taking into account agile processes, existing support structures, and demand-driven requirements, such as working according to SAFe or the DevOps model, the prerequisites for the operational support of the new application or service are created.

Your Added Value

Standardized and efficient rollout consulting for new services and applications
Integration into existing operations and support processes
Securing operations during the stabilization/hypercare phase after go-live
Coordination of processes, tools, methods, and templates with the operational and support units
Structured introduction and implementation of necessary support tools (service management tool, monitoring, etc.)
Setup or integration into the knowledge management system for continuous documentation and provision of information across all levels